Cot Help Desk

Askit is our self service knowledge base.

Cot help desk.

Work with groups external to the help desk to ensure a timely and effective hand off of triaged calls participate in an on call rotation act as a liaison between the help desk and other teams cover and maintain network operations and perform monitoring point person for help desk working with the supervisor helping to address issues. On line meeting software is a platform of web based intuitive products and cot has a few recommendations to help you select what will fit your conferencing needs. The help desk is staffed with technology professionals whose primary goal is to provide answers and resolutions in a timely manner. All reported inquiries requests and incidents are tracked through completion in our help desk system called bmc footprints.

301 c st tulelake ca 96134. Watch our latest videos and podcasts. Contact the commonwealth service desk with all requests for services. Visit askit the self service knowledge base available to nih staff.

719 w 3rd st dorris ca 96023 ph. Cot offers technical guidance and information to assist your agency in complying with meeting protocols for novel coronavirus covid 19. The commonwealth service desk csd is the first point of contact for all statewide customers who use the commonwealth of kentucky s it infrastructure shared services. The it help desk support staff installs configures and tests maintains monitors and troubleshoots end user workstations and related hardware and software in order to deliver required desktop service levels.

The csd aims to assist you with all of your technology needs. Hardware software and password problems issues that cannot be resolved remotely by help desk or central office it staff will be referred to regional pomeroy technical staff for resolution at the field employee s location. Field and central office employees should use the help desk to report problems with their pc s i e.